Foundations of Active Listening & Non-Directive Presence online course - Coming soon
Human connection matters more than ever
As AI changes how we work, communicate and interact, the ability to genuinely connect with another person is becoming an increasingly valuable human skill.
Learn how to listen with attention, empathy and understanding — without judgement, interruption or the need to fix.
The Foundations of Active Listening & Non-Directive Presence will be a self-paced online video course designed to develop practical human listening skills for a changing world.
To be one of the first to find out more information, register your interest today and we'll let you know once further details are available.
Learn to listen differently
Good listening is more than simply hearing what someone says.
You’ll explore how to give someone your full attention, recognise what can get in the way of listening and resist the natural instinct to immediately advise, direct or solve.
Through short video lessons, realistic examples, reflection activities and supporting resources, you’ll develop skills that can be put into practice in real conversations.
What you'll learn
ACTIVE LISTENING
Listen for meaning and emotion, not simply words.
NON-DIRECTIVE PRESENCE
Create space for another person without taking control of their conversation.
REFLECTION & RESPONDING
Use reflection and clarification to help people feel genuinely heard and understood.
SILENCE & SPACE
Become comfortable with pauses and giving people time to think, feel and speak.
BOUNDARIES & SAFETY
Understand the limits of supportive listening and when additional or specialist support may be needed.
HUMAN CONNECTION
Develop interpersonal skills that become increasingly important as technology plays a greater role in our lives.
Learn in your own time. Online and self-paced
Work through the course when it suits you, with access to:
• Engaging video lessons
• Listening scenarios
• Reflection exercises
• Downloadable learner workbook
• Quick-reference resources
• Safety & boundaries guidance
• Knowledge checks and assessment
• Accredited certification on successful completion
No previous experience is required.
The course will consist of 10 video based modules. Each module is expected to take 45-65 minutes to complete. There will be a final online assessment. On successful completion, you will be awarded with a unique certificate of accreditation and supporting accreditation assets.
Who is it for?
The course is designed for anyone who wants to learn the foundations of Active Listening and Non-Directive Presence and become a better listener.
You might want to improve your communication in your personal life, relationships or workplace, develop skills for a voluntary or supportive role, or take the first step towards further professional listening training.
You don’t need to be a counsellor, therapist or mental-health professional.
You simply need to be willing to learn how to listen differently.
Coming Soon
The Foundations of Active Listening & Non-Directive Presence accredited online course is coming soon.
To be one of the first to find out more information, register your interest today and we’ll let you know once further details are available.
Register interest in the course
No obligation. We’ll only use your details to keep you updated about the course.