Contact: Jeff Lewis | Email: hi@simplylistening.com | Website: www.simplylistening.com 

This Privacy Policy explains how Simply Listening collects, uses, and protects your personal information. By using this service, you agree to the terms outlined below.

1. Who We Are

Simply Listening is a sole trader business operated by Jeff Lewis, providing non-clinical one-to-one listening sessions via telephone. Your privacy, trust, and data security are important to us.

2. What Data We Collect

We collect only the information necessary to book and deliver your session safely and professionally.

Information you may provide includes:

• Your name

• Email address

• Phone number

• Preferred session time or contact method

• Optional intake information (e.g. pronouns, session preferences)

We do not collect:

• Payment card details (handled securely by our third-party processor)

• Personal health information, unless voluntarily shared by you

3. How We Use Your Data

We use your data to:

• Manage bookings and send confirmations or reminders

• Contact you for scheduled calls

• Respond to questions or cancellation requests

• Maintain basic records for tax and legal compliance

We do not use your data for marketing or analytics unless you explicitly consent (e.g. subscribing to a newsletter).

4. Legal Basis for Processing

Under the UK GDPR, our lawful bases for processing your data are:

• Consent – when you provide contact details or fill in a form

• Contract – when you book and attend a session

• Legal obligation – for retaining business records (e.g. tax or accounting)

5. How Your Data is Stored

• Your contact details and session history are stored securely in password-protected digital systems.

• No sensitive session content is recorded, stored, or transcribed.

• Emails and calendar tools (e.g. Outlook, youcanbook.me) are used solely for admin and session delivery.

6. How Long We Keep Your Data

• Basic client records are kept for up to 6 years, in line with UK tax law.

• If you request to have your data removed sooner (except where legally required), we will do so.

7. Who We Share Your Data With

We do not share or sell your personal data with third parties.

The only third-party tools involved in service delivery include:

• Youcanbook.me  – for scheduling

• Stripe – for secure payment processing

• Outlook – for communication

• 3 Mobile service provider – for phone calls

These services have their own GDPR-compliant privacy policies and do not use your data for marketing.

8. Your Rights Under UK GDPR

You have the right to:

• Access the data we hold about you

• Correct inaccurate personal data

• Request data deletion (in most cases)

• Withdraw consent at any time

• Complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise any of these rights, email: hi@simplylistening.com

9. Cookies and Website Tracking

Our website uses minimal cookies to ensure functionality. We do not use tracking or behavioural analytics unless you consent. You can control cookie settings through your browser.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available at www.simplylistening.com.

11. Contact

For any questions or data access requests, please contact:

Jeff Lewis
Email: hi@simplylistening.com
Website: www.simplylistening.com