Effective from: 22nd October 2025 (Updated November 2025)

By booking a session with Simply Listening, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. Service Description

Simply Listening offers non-clinical one-to-one listening sessions conducted exclusively via telephone. The service provides a calm, confidential space where clients can speak freely and be heard with full attention and presence.

Simply Listening operates as a coordination and booking platform connecting clients with a team of self-employed professional listeners who work under an Associate Agreement with Simply Listening.

These associates are not employees, but independent practitioners who deliver sessions in accordance with Simply Listening’s standards, values, and Code of Conduct.

This is not therapy, counselling, coaching, or crisis intervention. It is a reflective, non-clinical listening service conducted by trained listeners, not by licensed healthcare professionals.

2. Eligibility

You must be 18 years or older to use this service.

This service is not suitable for individuals in immediate emotional crisis or requiring medical, psychological, or psychiatric support.

If you are experiencing distress or at risk of harm, please contact NHS 111, Samaritans (116 123), or your GP.

3. Disclaimer

Simply Listening and its self-employed associates provide a non-clinical service and do not offer diagnosis, advice, treatment, or medical intervention.

By booking a session, you acknowledge that:

• You take full personal responsibility for your emotional and mental wellbeing during and after the session.

• Simply Listening provides access to self-employed listeners working under associate agreements and does not act as their employer.

• Each listener operates as an independent professional and is responsible for their own conduct and performance during sessions.

This service is not a substitute for mental-health care or any regulated healthcare service.

4. Confidentiality

All sessions are private and confidential. Nothing you share will be disclosed unless:

• There is an immediate risk of serious harm to yourself or others, or

• Disclosure is required by law (e.g. terrorism, safeguarding, or court order).

Sessions are not recorded, and no formal notes are kept.

You are responsible for ensuring you are in a quiet, private space during the call. Please do not use speakerphone or take the call in public areas.

5. Data Protection (UK GDPR Compliance)

We collect only essential personal data (e.g. name, email address, phone number) to manage bookings and communication.

Your data is stored securely and never sold or shared with third parties, except as required to deliver the service — for example, sharing your first name and call details with your assigned associate listener.

All data is handled in accordance with the UK GDPR and the Data Protection Act 2018.

You have the right to access, correct, or request deletion of your data at any time.

For more information, please see our Privacy Policy.

6. Session Booking & Payment

Sessions are booked online via youcanbookme.com, with payments processed securely through Stripe.

Full payment is required at the time of booking.

All sessions are conducted via telephone. You will be called from a private or withheld number unless otherwise stated. Please ensure you are ready and available to receive the call at your booked time.

Our professional listeners will notify you when there are two minutes remaining in your session and again when the allotted time has ended.
Unfortunately, sessions cannot overrun their booked time slots due to multiple scheduled calls throughout the day.

If you wish to continue the conversation, you are welcome to book a further call with the professional listener of your choice through the website.

7. Cancellations, Missed Sessions & Refunds

• You may cancel or reschedule with at least 24 hours’ notice for a full refund or free transfer.

• Cancellations or reschedules made with less than 24 hours’ notice are non-refundable.

• If you do not answer our call at the scheduled date and time, we will attempt to recall you once per minute for the first five minutes of your scheduled session.

• If our call remains unanswered after five minutes, the session will be considered forfeited and will not be refunded or rescheduled.

• If Simply Listening or your assigned associate must cancel for any reason, you will be offered a full refund or the option to reschedule.

8. Client Conduct

You agree to:

• Be in a safe, quiet, and private environment for the duration of the session

• Refrain from driving or multitasking during the call

• Treat the listener and the session with respect

Aggressive, abusive, or inappropriate behaviour will result in immediate termination of the session without refund and may result in refusal of future service.

9. Recording & Reproduction

Sessions may not be recorded, transcribed, or reproduced in any form without express written permission.

This ensures privacy, confidentiality, and respect for both client and listener.

10. Liability

Simply Listening acts as an introducer and coordination platform connecting clients with self-employed associate listeners.

While all associates operate under the Simply Listening Associate Agreement and Code of Conduct, Simply Listening is not responsible for the independent actions, omissions, or professional judgements of individual listeners.

To the extent permitted by law:

• Simply Listening and its associate listeners are not liable for any direct or indirect consequences arising from your use of the service.

• This includes emotional discomfort, personal decisions, or any life changes following a session.

Nothing in these Terms excludes liability where it would be unlawful to do so (e.g. personal injury caused by negligence).

11. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For clients resident in Scotland, certain contractual matters may be subject to Scots law and the jurisdiction of Scottish courts.
Nothing in these Terms affects your statutory rights as a consumer in Scotland, England, Wales, or Northern Ireland.

12. Changes to Terms

Simply Listening may update these Terms periodically. Updates take effect from the date of publication on the website.

13. Contact

For questions, clarifications, or concerns about these Terms:

Simply Listening
Email: hi@simplylistening.com
Website: www.simplylistening.com