Someone to check in. Someone who listens.
A regular check-in call service that provides consistent, scheduled 15 minute phone or video calls throughout the week or month with a trained listener, who is there for you or your loved one when a steady voice and a safe space to talk is needed.
Whether experiencing loneliness, going through a life change, feeling overwhelmed, or simply value having someone to talk to, regular pre-booked check-in calls provide a point of human connection and support, offering a steady voice and a safe space to talk and be listened to.
Who are check-in calls for?
Check-in calls can be really helpful to those living alone, missing regular conversation, feel isolated or disconnected
However the service can also be helpful to those:
• Going through bereavement or loss
• Adjusting to retirement
• Coping with a relationship breakdown
• Supporting others while neglecting your own wellbeing
• Working remotely and feeling disconnected
• Facing a major life transition
• Simply wanting regular human connection
Many of our clients simply appreciate having a regular dedicated time to be heard.
What check-in calls are not
Check-in calls are not:
• Counselling
• Psychotherapy
• Coaching
• Medical treatment
• Crisis support
We do not diagnose, advise, or direct.
We simply provide a safe, confidential space where you can talk openly and be heard.
How it works
1. Discovery
We know it’s a big decision to take out our check-in call service, which is why we offer a free 10-minute introductory discovery call.
2. Schedule options
You can select from either 1 or 2 15-minute check-in calls a week. Billed automatically on a monthly basis and cancelable anytime.
3. Call type
You can also choose whether a phone call or an online video call would be preferred. Options that works for you.
4. Scheduled calls
The same listener will call at the agreed scheduled times, ready to listen and talk without judgement.
5. Build consistency
Over time, the calls become a reliable part of you or your loved one’s routine, providing continuity and reassurance.
6. No contracts
We don’t tie you into any contracts. You can cancel at any time. We also offer a 4 week trial option.
Options and costs
4 week trial
We offer a 4 week trial on our check-in call service and we have 2 options:
1x 15 minute check-in call a week (4 calls in one month) trial – £80
2x 15 minute check-in calls a week (8 calls in one month) trial – £160
Rolling monthly subscription
If you have completed a trial and/or you are happy to signup to regular check-in calls, we will agree a regular schedule and send you a link to signup to either the 1x 15 minute or 2x 15-minute call option a week, billed automatically on a monthly basis and cancelable any time – no contracts!
1x 15 minute check-in call a week (4 calls a month) – £80 billed automatically monthly
2x 15 minute check-in calls a week (8 calls a month) – £160 billed automatically monthly
Bespoke options available – contact us to find out more
Why regular calls matter
Many people find that knowing someone will be checking in makes a meaningful difference.
A regular conversation can help reduce feelings of isolation, provide emotional release, and create a sense of structure during difficult periods.
Sometimes the most valuable support isn't advice.
It's simply being heard.
Everything that is said in a call is private and confidential.
We do not record our conversations or share any information provided.
The only exception would be if we believed someone’s life was in immediate danger — in which case we’d let the caller know before acting.
All professional Listeners are DBS checked.
Check-in call frequently asked questions
1. Will I speak with the same listener each time?
Where possible, we always aim to provide continuity with the same listener on each check-in call. If for any reason a time or date needed to be rearranged by us due to leave or unavailability, we’d always give you advanced notice with alternative dates and times. Whilst continuity is really important, there will be times when the Listener will have leave booked or 1 or 2 weeks. If an alternative listener is not available, we would look to either refund for the missed time or if preferred, move the calls to following weeks so the same amount of check-in calls are made within the monthly period.
2. What happens in a session?
You talk, and we listen. You can bring anything you like: thoughts, emotions, stories, silence, confusion. There’s no pressure to explain, no need to make sense. This is your time to be heard in your own way however a Listener will always converse if wanted.
3. Do I have to talk the whole time?
Not at all. Some people speak for the full allotted time. Others pause, reflect, or sit in silence. There’s no “right” way to use your time. It’s a space to be however you need to be.
4. Will you give me advice or tell me what to do?
No. Our role isn’t to solve or guide — it’s to witness and listen to you. If you ask for reflection, our professional listeners may gently mirror what they hear. But they won’t give advice, opinions, or try to fix anything. This is about your voice, not ours.
5. Is this therapy?
No — this is a non-clinical, non-therapeutic space. While it may feel emotionally supportive, it’s not mental health treatment. If you need therapy or clinical care, we can help signpost you to qualified professionals. Find out more here.
6. Is it confidential?
Yes. Everything you say stays between us. We don’t record sessions. The only exception would be if we believed someone’s life was in immediate danger — in which case we’d let you know before acting.
7. What if I don’t know what to say?
That’s okay. You don’t have to come in with a plan. You can start wherever you are — even with “I don’t know where to start.” We’ll be here with you, wherever the session goes.
8. How will I know when my allotted time is up?
Our professional listeners will firstly let you know when you have 2 minutes left and again when our allotted time is up. Unfortunately we can not overrun booked time slots due to multiple bookings taken throughout the day.
9. Can I finish the call early?
Yes, you can finish the call whenever you like. No pressure. Please note there will be no refunds on any time not used.
10. Can I change a scheduled check-in call?
If you need to rearrange a scheduled check-in call, all you need to do is contact us on the email provided and we will contact you to arrange a new date and time.
11. What if I want to cancel my monthly check-in call subscription?
There is no contract and you are free to cancel at any time via the link in your monthly subscription email receipt.
12. Where are you based?
We are based in the United Kingdom. We can currently only arrange calls to those within the United Kingdom.
13. What training to do you have?
Our professional listeners are trained in active listening and non-directive presence, both of which support the kind of grounded, compassionate attention brought to each call.
14. What if I miss your call?
If you don’t answer our call on the scheduled date and time, we will attempt to recall you every minute for the first 5 minutes of your scheduled time. If our call remains unanswered after 5 minutes, the scheduled call will be considered forfeited.
